Entry and departure time policies.
Check-in time is 14:00 pm. And check out at 12:00 pm.
Reservation policies.
Reservation via the website or by calling the hotel through the hotel phone registered on the site or by communicating via WhatsApp registered on the site.
Reservation confirmation policies.
To confirm the reservation, payment must be made within 24 hours from the date of reservation. In the event of non-payment, the reservation will be canceled from the system.
Payment policies.
In the event of booking from the hotel, payment can be made through the MADA network or cash.
In the event of booking via phone, WhatsApp or the website, payment is made by bank transfer to the hotel account registered
cancellation policies.
Reservation can be canceled 7 days before the date of arrival with a 30% deduction of the value of the amount paid.
modification policies.
Reservations can be modified 72 hours prior to the date of arrival.
Return policies.
The amount paid can be refunded 7 days before the date of arrival after canceling the reservation according to the cancellation policy and deducting the cancellation fee. After the above period has passed, the amounts paid cannot be refunded
Children's policies.
Children from one month to 6 years old in the parents’ room, the accommodation fee is free.
Children from 7 to 11 years old will be charged, with a maximum of one child in the parents’ room.
Ages 12 and over are charged as an adult.
Destruction policies.
The guest shall bear the value of damage to any of the contents of the room or damage to anything inside the hotel, and the value of compensation shall be determined by the hotel administration.
Smoking policies.
No smoking inside the rooms or inside the main building of the hotel. Smoking only in open spaces
guest visiting policies.
The guest’s guests can be received at any time inside the hotel’s reception, and he is not allowed to enter the guest’s room
Animal policies.
It is forbidden to bring animals inside the hotel.
public policies.
In order to ensure your safety, provide you with comfort, and provide a high level of service, please follow the hotel’s instructions and policies so that we can serve you in a distinguished manner. Thank you for your understanding.